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B) Customer Service → B.2) CS - New hires

C. Systems: Introduction to the tools


Description
In this course, you will find an introduction to our tools and by the end of the course, you will be able to start using Time Doctor, Rackspace and Freshdesk.
Content
  • Systems - Customer Service
  • Time Doctor introduction.pptx
  • Time Doctor App
  • Time Doctor Web
  • Time Doctor features
  • Test - Game
  • AliMail - Email system
  • Freshdesk introduction
  • Freshdesk - Ticket properties
  • Freshdesk - Ticket list page
  • Freshdesk - Duplicate tickets
  • Freshdesk - Split Function
  • Freshdesk Updates
  • Reply not needed / Escalate to Manager
  • Payment Verification / Send Trust pilot review
  • Summary / Automations
  • Group distribution / Adding special notes
  • Child tickets rules / Tags
  • QC amendment request / FD forums
  • Reglazing Post-Purchase Button
  • FD - 7 Steps.pptx
  • 6 essential tips for writing emails
  • Freshdesk practice
  • Systems introduction - Test
Completion rules
  • All units must be completed