| Course | |||||
|---|---|---|---|---|---|
 | D) Merchandising | ||||
 | A) SmartBuyGlasses / A.1) General Knowledge What are the products we sell in SmartBuyGlasses?
How to use the website? ...
These and more questions will be explained in this module. | ||||
 | B) Customer Service / B.2) CS - New hires This course will include an explanation of the onboarding process and schedule of the new hires training. | ||||
| H) Marketing Reports
1. BI
2. Google Analytics
SEO
1. Keyword Research
1.1 Ahref - Beyond Search Volume
2. SEMRush
3. MOZ | ||||
 | A) SmartBuyGlasses / A.1) General Knowledge Social initiatives In this module, you will be learning about the social initiatives campaigns that our company has taken part: 1- Arise Collective & 1% For The Planet 2- WWF X ARISE COLLECTIVE 3- Previous projects - Unite for Sight - Eden Projects -... | ||||
 | B) Customer Service / B.2) CS - New hires In this course, you will find an introduction to our tools and by the end of the course, you will be able to start using Time Doctor, Rackspace and Freshdesk. | ||||
| H) Marketing | ||||
| H) Marketing Tone of Voice -
Time Doctor | ||||
 | B) Customer Service / B.1) CS - Department Updates In this course, you will learn a bit more about the Customer Service department and how to succeed in your job. | ||||
 | B) Customer Service / B.1) CS - Department Updates In this training module, you'll learn everything about Klarna
1. What is Klarna?
2- Payment details
3- Refunds with Klarna
4- Return/exchange policy with Klarna |
